“Hey, our online request form is down. Can you help resolve?” I asked. A critical function of our office is being able to process certain requests in a timely manner. In this situation, however, we were unable to receive requests because that part of the site was down. It hadn’t even been 24-hours before we started receiving frantic e-mails from students and alums who had tried to access the form but were met with this roadblock.
There was no solution at the end of her e-mail. No alternative she was willing to offer up.Read More